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If you are at all unhappy with the contents of your order upon delivery, please contact us as soon as possible to allow us the opportunity to resolve the problem: 

All products must be inspected by you upon delivery and any damage in transit or shortages must be notified to A&K Real Food within 48 hours of delivery. 

No claims for damage in transit or shortage will be considered after this period. 

Where goods have been damaged in transit, we will arrange for collection and offer you a replacement at no extra cost to you. 

In circumstances where the packaging is clearly damaged on arrival, please when you are signing for delivery, write Box Damaged on the delivery slip and give to the courier. 

If you receive your order in good condition but you consider any item to be unsuitable, you may return the product for a refund provided that,you do so within 14 days of delivery and the item is returned in its original condition and in its original packaging. 

In these circumstances you will be responsible for meeting the full cost of the return carriage.  products returned incomplete, damaged or used by the customer will not be accepted.   

Any returns accepted by A&K Real Food  will only be given upon inspecting the returned products. Only the price of the returned product will be refunded.  Delivery and shipping costs will not be refunded.